Network Security Analyst

About The Role

You will provide technical direction and Implementation in the network design and support function within Business systems. The role focuses on improving network efficiencies and processes, providing reactive support to tier three incident/problem management, vendor and solution management with customer and project management engagement and to formulate responses to Security requirements and incidents.

The Role

  • Working within our networks team accountable and responsible for the support of the network environment. Required to provide input into projects and network development whilst also maintaining a BAU Service.
  • Carry out specific tasks within the network infrastructure
    • Proactive engagement with the project office to ensure timely delivery of components in accordance with project timelines and provide onsite subject matter expertise
    • Day to day task management on the core network
    • Support and enhancement/development of the networks estate
    • Provide root cause analysis for any network related incidents
    • Assist with organizing and maintaining technical documentation ensuring that any network diagrams, special instructions or supporting documentation is updated accordingly
    • Support the business stakeholders throughout the initiated projects as required
    • Communication point for network and voice related incidents
    • Dealing with tier 3 incidents and updating the relevant tickets and queues.
    • Participate in support ‘Rota’ covering 8am to 6pm in three shifts
    • Document technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency and excellence in quality.
    • Involvement with projects (roughly a 50/50 split)
About You

We are looking for the following experience:

  • Experience of Palo Alto
  • Familiarity with a variety of networking technologies and techniques to accurately troubleshoot and resolve complex technical problems associated with the service, application and network infrastructure
  • Proven experience on core technologies
  • Proven track record of tier 3 support
  • Excellent organizational, documentation and communication skills
  • Experience or work and involvement of large IT projects
  • The business critical nature of this role may require an element out of hours working to facilitate project works or network related changes
  • Update internal and or external systems as required
About The Company

At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 625,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:

  • We strive for excellence
  • We are passionate about what we do
  • We have a high performance culture
  • We think and act commercially
  • We are friendly, flexible and facilitating

What’s on offer

As a Motability Operations Ltd team member you can expect:

  • Competitive salary
  • Private healthcare
  • 15% non-contributory pension
  • Generous holiday allowance
  • Life assurance
  • Voluntary benefits such as discounted car hire, roadside recovery membership, travel insurance and gym membership

Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.