Marketing & Communications
About The Role
Motability Operations are currently recruiting for a Marketing Executive - Customer Communications to join our marketing team in London on a full-time, permanent basis. Reporting into the Customer Marketing Manager, this role will support the delivery of high-quality Scheme information to our 620,000 customers leasing a car, Wheelchair Accessible Vehicle, scooter or powered wheelchair.

You will be writing and editing copy and content for print and online channels, including publications, customer website, customer letters, emails and prospect communications.

As part of this you will need to ensure customer communications are compelling, clear and adhere to brand style and tone of voice

You will need to respond to customer research insight and/or Scheme policy changes to ensure effective communication for customers and prospects, increasing understanding of the Scheme, supporting customer satisfaction, renewals and advocacy levels

This role will require you to liaise with Scheme partners, internal colleagues and stakeholders to produce, update or edit customer and prospect communications.

You will also need to work closely with suppliers (eg creative & digital agencies) to deliver a range of communications on brand, on time and on budget.

About You

You will be an enthusiastic self-starter who enjoys working in a small but friendly team, happy to roll up your sleeves, offer opinions and ideas and get involved.

You have exceptional communication and copywriting skills and the ability to take complex messages, turning them into straightforward, engaging and accessible information.

Passionate about delivering clear communications and going the extra mile to do this.

You enjoy working collaboratively with people at all levels from different areas of the business.

You are a highly organised individual, with the ability to manage multiple projects, priorities and objectives.
Minimum criteria:
  • Excellent copywriting and copy-editing skills
  • Exceptional communication skills
  • A keen eye for detail
  • Knowledge of standard Microsoft desktop products
  • Ability to manage multiple priorities and achieve deadlines
  • Comfortable with change, confident to own projects and get the job done
  • Experience with managing external suppliers and agencies
  • Ability to work effectively with many different external and internal stakeholders
About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do, and our people demonstrate these values:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence

As a Motability Operations team member, the benefits you can expect are:

  • Competitive reward package including an annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • 28 days annual leave with option to purchase and sell days
  • 1 day for volunteering
  • Funded Private Medical Insurance cover
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
  • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
  • Funded health screening for over 50s
  • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
  • Employee Discount Scheme with an app to save on the go
  • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
  • Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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