Contact Centre Advisor (Full Time)

Location:
Bristol
Department:
Customer Contact Centre
Salary Details:
£25,807
About The Role
A superb opportunity has arisen to join a highly customer- centric contact centre which puts the customer at the heart of every decision. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 625,000 disabled customers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. We are are also the number One Centre for Customer Services in the UK but it’s not just we customers they care about.

Employees are at the heart of our management team and we aim is to create an environment in which employees can flourish. We are looking for highly motivated people with a combination of commercial sense and real enthusiasm for meeting customer’s needs.

We we are looking for employees to make real decisions to resolve customer issues. This is a role that delivers that ‘feel good’ factor as you really do change people’s lives. If that’s not enough they also offer pay and career progression for a job well done.

So if you like to be challenged, enjoy finding solutions whilst acting on your own initiative, and want to make a difference with a company that offers real job security and a career then read on…

As a Contact Centre Advisor you will be accountable for delivering an exceptional customer experience to a wide- ranging customer base.
 
Key responsibilities include;
  • Provide empowered, resourceful and efficient responses to all customer queries and problems ensuring all calls are resolved within the team as a ‘One Stop Shop’
  • To question and engage with the customer with empathy and in a helpful manner in order to successfully resolve the query
  • To be a forward-thinking employee who actively represents the customer throughout the organisation, suggesting and helping to implement improvements on already established procedures
About You
You will be able to demonstrate the following skills/experience:
  • Be able to confidently demonstrate experience of working in a customer centric environment
  • Have excellent communication and listening skills
  • Be flexible and versatile; responding as needed to the customer or company requirements
  • Ideally have previous experience of working in a call centre environment (not essential but desirable)
  • Demonstrate the confidence to make decisions and take full ownership of situations through to complete resolution
  • Previous experience of working in a problem solving environment
  • Good knowledge of PC literacy
  • Be flexible to work a varied 38 hour a week shift pattern from 8am – 7pm Monday – Friday and Saturday 9-1am (4 x weekly rota basis)

It’s not for the faint hearted as this is a role that will challenge you and resilience is key. They are also serious about delivering outstanding service because their customers and employees deserve the best. However, it’s rewarding in many ways, including financially…

About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 600,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:
  • We strive for excellence
  • We are passionate about what we do
  • We have a high performance culture
  • We think and act commercially
  • We are friendly, flexible and facilitating

What’s on offer
As a Motability Operations Ltd team member you can expect:

  • Salary: £25,807.01 progressing to £30,593.10
  • 27 days holiday in addition to bank holidays
  • Private healthcare
  • 15% non-contributory pension
  • Life assurance
  • Voluntary benefits such as discounted car hire roadside recovery membership, travel insurance and gym membership

Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.