MI Analyst - VRM

Location:
Bristol
Department:
Vehicle Remarketing
About The Role
To provide management information (MI) and insight to support VRM in improving against key performance metrics. To consistently monitor performance and proactively search for opportunities for improvement. In addition understanding reporting needs of individual areas and providing self service solutions.
 
Responsibilities include:
  • Deliver insightful analysis, forecasting and reporting to support VRM and key internal stakeholders
  • Support operational managers within VRM to drive efficiencies and improvements against the VRM key metrics
  • Recommend and implement improvement initiatives from insight to benefit VRM key metrics
  • Provide self service solutions to empower individuals with the ability to have access to relevant data
  • Provide governance framework across VRM to ensure data quality remains at a high standard and providing management visibility of potential detriment
  • Review VRM performance to quantify value and benefit of activities.
About You
You will have gained the following experience/skills:
 
Minimum
  • Experience of working with and manipulating large data sets into tangible MI
  • Good working knowledge of key MI tools including Excel, OBIEE
  • Proven experience of delivering MI solutions for business requirements
  • Advanced MI skillset ( VBA, Macros, SQL,HTML and PHP)
  • Excellent stakeholder management skills 
Desirable
  • Experience working with database and information analysis applications/tools
  • Experience of working with senior stakeholders on a regular basis
  • Experience of providing fully costed and worked through improvement activity recommendations
  • Ability to understand business requirements (both as-is & to-be)
  • Experience of providing self service solutions to the business
  • Excellent understanding of the VRM business model
About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 600,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
 
Our values are at the heart of everything we do and our people demonstrate these values:
  • We strive for excellence
  • We are passionate about what we do
  • We have a high performance culture
  • We think and act commercially
  • We are friendly, flexible and facilitating
  • What’s on offer
As a Motability Operations Ltd team member you can expect:
  • Competitive salary
  • Private healthcare
  • 15% non-contributory pension
  • Generous holiday allowance
  • Life assurance
  • Voluntary benefits such as discounted car hire, roadside recovery membership, travel insurance and gym membership
Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.