Business Systems (IT)
About The Role
This role provides business analysis capability within the Digital Customer Programme.

This is a very exciting opportunity for an experienced BA who has worked within Agile delivery teams.

The role will report into the Business Analyst Team, but with direct daily oversight from Infrastructure Project Managers.
The mission of the Digital Customer Programme is to increase the choice our customers have in how they manage their mobility by offering a simple, convenient and inclusive Customer Account. With an account in place the attention of the programme has turned to delivering the rest of the Customer Digital roadmap introducing, amongst other things, the ability to start scheme applications away from the Dealership. We continue to add value to the Customer Account by prioritising in-line with current events and working closely with our Product Owners. 

The role will report into the Business Analyst Team Lead, but with direct daily oversight from a Delivery Manager and/or Project Manager

Key accountabilities

As a Business Analyst on this team, you will assist the Product Owners and Delivery Manager to ensure;
  • Feature inceptions are facilitated effectively and drive a positive outcome
  • User stories and requirements are captured, clearly documented and have the correct level of detail required to facilitate backlog prioritisation 
  • Accurate acceptance criteria are captured within user stories to ensure they can be built and tested efficiently
  • Work towards a technical understanding of any current goal and translate these for stakeholders whilst highlighting tangible impacts and benefits
  • Organise regular showcases of the team’s work, delivering a summarisation of the previous iteration and working with them to ensure the right work is showcased by the right people 
  • Positively contribute to all team ceremonies (e.g. stand ups, retrospectives, estimation sessions etc) 
  • Nurture and maintain relationships with multiple business stakeholders 
  • Ensure impacted business stakeholders are kept up to date with developments
  • Coordinate & facilitate requirement gathering workshops as required 
  • Support the business stakeholders throughout the change process as required
  • Act as a bridge between development teams and business users
About You
You will have gained experience as a BA using Agile delivery approaches and must have worked on at least one project that has delivered all or part of a Digital Strategy (preferably on the creation of a customer digital account). You have examples of how you have helped drive forward changes and helped influence and prioritise an ever-adapting backlog. You’ve worked closely with senior management and are comfortable challenging requirements. You will have proven experience working closely with engineers, developers and testers in an Agile environment and be proficient at writing user stories and defining non-functional requirements.

We value individuals who are self-starters and highly motivated, can communicate clearly, understand business needs and balance that against the team’s pace and the urgency to get things done. We would expect you to highlight risk effectively, improve processes and contribute to all the team’s ceremonies. You can use and maintain information management systems like Jira, wikis, bug management tools and Confluence. 

Additional skills
You may also have knowledge of/experience with one or more of the following:
  • API’s
  • AWS Cloud Platform
  • Atlassian Products (Confluence/JIRA)
  • ISEB Certification
About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 625,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:
  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence

As a Motability Operations Ltd team member, you can expect:

  • Competitive salary and yearly bonus
  • 27 days annual leave in addition to bank holidays
  • Private healthcare
  • 15% non-contributory pension
  • Generous holiday allowance
  • Life assurance
  • Voluntary benefits such as travel insurance and gym membership
Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.

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