Customer Contact Centre
About The Role

Do you get a kick out of helping others and making a difference? Do you want a new job changing lives?

As a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm.

Join our team and you’ll discover our working environment is quite unique. We empower people and trust them to make their own decisions for customers with none of our calls being scripted. You’ll be joining a team that looks for ways to improve our customer and employee experience all the time. We embrace new ideas and you should too. Bring your skill, the right attitude and a willingness to learn and we’ll reward you with a brilliant salary of £14,836.26 and give you the opportunity to progress within the company with a personal development plan.

You will have the choice of shift patterns working either 9:30-13:30, 10:00-14:00 or 13:00-17:00 Monday to Friday. You will also be required to work 1 in 4 Saturdays from 13:00-17:00 and 3 Bank holiday 9:00-13:00

You must also be able to commit to 9 weeks of training 9:00 – 17:00

About You

You’ll need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next. You are likely to have previous experience within a customer service environment and you must love what you do. We need our Customer Service Advisors to ‘own’ the calls through to resolution so you should be commercially aware and decisive. What’s most important is that you bring energy and enjoyment into work with you every day and are passionate about what you do.

About The Company

We know how to look after our customers and we know how to look after our people too. People are key to our success and we believe in rewarding them well. Here are some of the benefits that you’d enjoy if you came to work with us:

  • A great basic salary, above industry average and progressing to £17,242.24
  • Private healthcare
  • 15% non-contributory pension
  • Life assurance
  • Voluntary benefits such as discounted car hire, roadside recovery membership, travel insurance and gym membership

If you’re itching to take the next step in your customer service career, in a role where you have the power to make decisions and genuinely improve peoples’ lives, then trust us, we have just what you’re looking for. We can’t wait to hear from you.

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