Vacancies

Provide administration and reporting support across the Business Risk function. Co-ordination of meeting materials and risk reporting. Responsibilities Include: Support the preparation of the weekly, monthly and annual risk reporting for senior management review Run monthly control reports for ALFA monitoring Schedule team and risk review meetings ...

This is a key role in the Business Systems (IT) department. This position will be focused on leading a team of Project Managers supporting the delivery of our IT Roadmap. The role requires an experienced project manager and team leader with gravitas and drive to succeed in a challenging and rewarding environment. Our IT Roadmap defines our next steps in replacing legacy systems and deliveri...

This is a key role in the Business Systems (IT) department. This position will be focused on leading the PMO team supporting the delivery of our IT Roadmap. The role requires an experienced PMO leader with gravitas and drive to succeed in a challenging and rewarding environment. Our IT Roadmap defines our next steps in replacing legacy systems and delivering efficiency, innovation and futur...

A multi-skilled, hands on position required to support the Facilities Management department ensuring the highest level of service are delivered to both our internal and external customers. Strong communication, time and vendor management skills are a must in this role to ensure the continued high standards are maintained both front and back of house. The position requires continuou...

To provide management information (MI) and insight to support VRM in improving against key performance metrics. To consistently monitor performance and proactively search for opportunities for improvement. In addition understanding reporting needs of individual areas and providing self service solutions.

The Quality Analyst (technical) role is to be based within one of our Agile development teams. The primary aim of the role is to champion the use of automation in the team in order to develop our in-sprint functional test automation capability. They will collaborate with developers, testers and other stakeholders to review designs, analyse code and automate tests to achieve successful deliv...

Come and join our award winning Contact Centre Customer service is at the heart of everything we do and giving our Dealer Partners a first class experience will be your key objective. Our Dealer Contact Services team handle nearly 30,000 calls a month and provide exceptional levels of customer service to over 5,000 of our Dealer Partners across the UK. Dealer Contact Services is ...

The largest risk faced by Motability Operations (MO) lies in the value of the vehicles we lease to our customers and therefore accurately forecasting used car prices is essential. This role is key to supporting the management of Motability Operations Ltd’s risk associated with residual values. To support the management of Motability Operation’s (MO’s) market risks ass...

The Resource Scheduler will own the contact centre scheduling process, optimising resource availability and skill set against customer demand. They will forecast staffing positions, identify gaps and take action to mitigate these.

You will provide 1st line phone support and 2nd line hardware support as part of the Motability Operations IT Service Centre. This is a predominately customer service focused role, which is a phone based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer i...