Vacancies

The role will sit within the newly expanded Economic Capital Team within the Risk Division of Motability Operations, responsible for operating and developing the internal Economic Capital model and data use within Asset Risk. Reporting into the Economic Capital Manager, key responsibilities include: Play a key role in researching and developing how new techniques and tools can...

Do you get a kick out of helping others and making a difference? Do you want a new job changing lives? As a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm. Join our team and you'll discover our working environment is quite unique. We empower people and trust them to make their ow...

This role is for an experienced marketing executive with a proven track record in delivering both on and off-line marketing campaigns. This role will support our plans to increase awareness and understanding of the Motability Scheme through a variety of channels including (but not limited to) direct mail, e-mail, content, social and other digital tools. Additionally, this role includes the ...

Reporting into the Vehicle Risk Manager, the key responsibility of the Vehicle Risk Analyst is to support the management of Motability Operation's (MO's) asset risk associated with future vehicle residual values (RV) and service, maintenance and repair spends (SMR). This involves producing vehicle level RV and maintenance forecasts and to maintain and develop the vehicle specific elements of...

You will enjoy working with multiple business stakeholders, developing and maintaining strong relationships to ensure that you fully understand key departmental objectives, as well as the overarching departmental strategy. Excellent opportunity to utilise your strong communication skills to build and manage relationships with stakeholders across the business. You will be responsible fo...

The role of the Enterprise Solution Architect is to contribute to the development and maintenance of the overall Enterprise Architecture for Motability Operations and also to provide technical leadership for the development of solution architectures for projects in alignment with the Enterprise Architecture and project scope. You will be responsible for: Contribute to ...

You will deliver insightful analysis and Management Information to support Motability Operations Customer services and the wider business and drive real business change through Insight. Understand the reporting requirements of the business and Customer and Provide/maintain self service solutions. Responsibilities include: Contribute to the development of the Customer Se...

To provide 1st line phone support and 2nd line hardware support as part of the Motability Operations IT Service Centre. This is a predominately customer service focused role, which is a phone based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues...

To create and maintain vehicle data using the internal LES pricing system, liaise regularly with key stakeholder, adhering to established Pricing team processes, and assisting the Pricing Administration team as required. The Role Create and maintain vehicle data to enable accurate pricing for the Motability scheme, by using information provided by suppliers and internal pric...

This job is a multi-skilled blend of customer service, resolution of complaints / complex queries and investigating misuse and allegations of abuse towards the Scheme and Scheme vehicles. Your time will be divided between dealing directly with customers, Scheme partners and external organisations. Your job is to reach a fair outcome, balancing customer needs and business considerations and r...