Vacancies

The role holds responsibility for a defined portfolio of customers within the Eastern territory whilst identifying and maximising opportunities for customer growth and development within your area.

Promoting a culture of 'Security first' with responsibility for improving awareness and best practice Developing and implementing procedures aligned to policies defined by our Risk Appetite and internal governance committees Implementing initiatives / projects aligned to the Strategic Security Roadmap Security incident and problem management Ensure that...

The largest risk faced by Motability Operations (MO) lies in the value of the vehicles we lease to our customers and therefore accurately forecasting used car prices is essential. This role is key to supporting the management of Motability Operations Ltd’s risk associated with residual values. An understanding of the factors underpinning used car demand and supply and an ability ...

Come and join our award winning Contact Centre Customer service is at the heart of everything we do and giving our Dealer Partners a first class experience will be your key objective. Our Dealer Contact Services team handle nearly 30,000 calls a month and provide exceptional levels of customer service to over 5,000 of our Dealer Partners across the UK. Dealer Contact Services is ...

You will provide 1st line phone support and 2nd line hardware support as part of the Motability Operations IT Service Centre. This is a predominately customer service focused role, which is a phone based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer i...

This role is a great blend of customer service and resolution of complaints and more complex queries. Your time will be divided between dealing directly with customers and investigating their concerns. Your job is to reach a fair outcome, balancing customer needs and business considerations. You will undertake fair, consistent, prompt and thorough investigations in accordance with Motabili...

This role is a blend of customer service and investigating allegations of misuse and abuse of Scheme vehicles. Your time will be divided between dealing directly with customers and investigating the alleged misuse / abuse. Your job is to reach a fair outcome, balancing customer needs and business considerations and risk. You will undertake fair, consistent, prompt and thorough investigatio...

The PMO Strategic Lead is required to ensure PMO support is provided across multiple complex, cross functional and technical projects and programmes. Responsibilities include governance and RAID reporting, issue and risk management, dependency management, business case creation, tracking and realisation. This role will also contribute directly to the project governance framework and will deput...

As part of the Programme Management Office (PMO) and reporting to the PMO Manager, the PMO analyst works closely with project and programme managers to ensure the success of Motability Operations’ key technology initiatives. The PMO analyst will support multiple concurrent technology projects and programmes from inception to closure and provide planning, delivery and control services. ...

Reporting to the Application Services Manager, the purpose of this role is to manage a team of individuals and partners who focus specifically on problem solving both application and database issues that have arisen in the Non-Production environments hosted both internally and in the public cloud. Ensuring appropriate governance at all times and that all changes are managed through to compl...